.png){kind=small}
De-Escalation
De-escalation on the Move: Handling Conflict on a Bus
De-Escalation 101
Empowering Transit Staff to Respond with Confidence
De-escalation isn’t just a skill - it’s a safety solution.
Our immersive training tools prepare your operators and frontline teams for real-life interactions on today’s transit systems.
Why De-Escalation on Public Transit Is Essential
Transit workers face rising instances of conflict and verbal aggression. Effective de-escalation protects not just the operator, but every rider on board. Building these skills improves safety, service continuity, and public trust.
Stats :
-
78% of transit workers report being involved in a conflict with passengers.
-
Less than 30% receive any formal de-escalation training.
-
De-escalation reduces incident severity by up to 60%.
Our Approach
A Modern, Human-Centered Training Experience
_JPEG.jpg)
IMMERSIVE
Realistic quizes, multiplayer VR and mobile device modules that reflect everyday challenges operators face - from fare disputes to verbal aggression.
FOUNDATIONAL
Behavioral Psychology Framework that is developed in consultation with behavioral experts and transit professionals.
_JPEG.jpg)
ACTIONABLE
Measure progress and identify training gaps with per-user and fleet-wide data tracking.
Community-Informed Content
Built with input from real drivers, supervisors, and community members to reflect authentic challenges.
Extended Solutions
Integrated Workforce Development for Transit Agencies
De-Escalation Quizzer
Click below to try a sample refresher / onboarding de-escalation quiz, which is designed for short bursts of learning. Includes scenario-based questions, branching logic, and real-world feedback prompts.